Choosing a Service Provider


Did you know that the list of NDIS registered providers in South Australia is 488 pages long (as of 29/07/21)? There are a multitude of unregistered service providers out there too. It’s understandable that you may have a few questions when it comes to choosing a service provider that is right for you. So, whether you’re just getting started on the NDIS or need to change providers, we’re going over some key aspects and questions that you may want to consider.


Will they align with my needs?

There are many providers out there but that does not mean that all cover the same range of services. Many businesses often specialise in particular services as well. When deciding on a provider, it is worth aiming your attention to providers that align with your needs and goals outlined in your plan. You can do this by contacting the providers around you and simply asking them, or you could speak to your support coordinator. It may also be a good idea to check if the providers have the right staff to fulfil your needs.


Registered vs unregistered

Whether a service provider is registered or not may affect different elements involved in your support. Many providers choose to register under the NDIS. This means they have access to a large network of participants, are offered extra training modules and tools by the NDIS Commission, and are supported with NDIS updates and resources that assist their business to provide quality care. However, registering is costly and can take a lot of time and effort. For this reason, many small businesses and sole traders choose note to register. While not registering does not affect the level of care you would receive, it may affect how funds are handled and other aspects. It is also worth to note that agency-managed participants will only have access to registered providers.


Service flexibility

There are many questions you can ask providers when deciding if they are right for you, but a great one in particular is about service flexibility. If you have to cancel a service or would like to change times, it’s important that you know how it will affect you. In this case, there may be cancellation-related fees or they may simply not have enough workers to cover the shift. So, it’s important to know where you stand. You can find this out by contacting the providers you are interested in.


Easy to communicate?

Do you speak a language other than English? The NDIS are great when it comes to ensuring that you have access to translators and easily accessible information in other languages. However, it is also important that you are able to communicate effectively to your provider. Make sure to check that the provider you would like to continue with offers translators when needed and information in your language. This is as easy as calling them or checking online.


Want to know more?

There are many decisions to make when starting on the NDIS but there are people to support you. As such, there are plenty of people you can speak to if you still have questions regarding which service provider would be best for you and your needs. Your support coordinator is one person that will be able to help, and if you are plan-managed or agency-managed, then you can speak to your manager. Researching online is another way to find out more information and the NDIS website just may be your best friend.